⚖️ Dispute Resolution
How to handle order problems on Flugsvamp 4.0
Intermediate
📖 12 min
When to Open a Dispute?
- 📦 Package hasn't arrived after expected delivery time + 7 days
- ❌ You received the wrong product
- ⚖️ Weight/quantity is significantly wrong
- 💔 Product is damaged or of very poor quality
- 🚫 Vendor doesn't respond to messages
Before Opening a Dispute
💡 ALWAYS try to contact the vendor first! Most problems can be resolved without a dispute.
- Send a polite message to the vendor
- Explain the problem clearly
- Wait at least 48 hours for a response
- If no resolution, open a dispute
How to Open a Dispute
- Go to "Orders"
- Find the relevant order
- Click "Open Dispute"
- Describe the problem in detail
- Add evidence (photos if possible)
Dispute Process
1. Dispute Opened
Moderator assigned to the case (1-24 hours)
2. Evidence Collection
Both parties present their arguments and evidence
3. Review
Moderator reviews all information
4. Decision
Moderator makes final decision on refund
Possible Outcomes
Full Refund
Buyer gets all money back
Partial Refund
Money split between buyer and vendor
No Refund
Vendor keeps the money
Tips to Win Disputes
- ✓ Document everything with timestamped photos
- ✓ Be factual and professional
- ✓ Respond quickly to moderator's questions
- ✓ Keep all communication on the platform
- ✕ Don't get angry or threatening